Send thoughtful gestures at key moments to reinforce satisfaction, drive adoption, and maintain meaningful connections.
“Thank you so much for joining us this week! Check your inbox each day for a new treat from us. We hope you enjoy everything we have planned!”
Whether you’re managing a few strategic accounts or hundreds, Thnks makes sending and tracking appreciation simple and efficient.
Sync Thnks with your calendar to receive reminders and gesture suggestions to help you recognize milestones, anniversaries, and key interactions without the guesswork.
Turn challenging situations into loyalty-building moments with thoughtful gestures that show clients you genuinely care.
Customer Experience Powered by Appreciation
Thnks helps customer experience teams delight clients, strengthen loyalty, and drive long-term engagement with personalized gestures that make every interaction memorable.
96%
Client retention rate
3700+
Thnks sent
With Thnks, we’ve been able to make gratitude a part of our client’s journey through their entire lifecycle.
Michelle Della Rocco
Kantata
Unlike traditional customer service approaches that can feel transactional and impersonal, Thnks helps your brand stand out with thoughtful, personalized gestures that spark genuine connection and drive customer loyalty.
Why customer experience teams love
Thnks helps customer experience teams engage clients with memorable gestures that build loyalty, strengthen relationships, and drive retention.
Strengthen relationships
Improve retention
Track engagement, redemptions, and client responses in real time to understand what drives loyalty and reduces churn.
- Manage at scale
Whether you’re managing a few strategic accounts or hundreds, Thnks makes sending and tracking appreciation simple and efficient.
Never miss a chance to show appreciation
Recover and delight
Turn challenging situations into loyalty-building moments with thoughtful gestures that show clients you genuinely care.
Brands that give Thnks
Sending Thnks is simple
Popular ways CX teams give Thnks
Thnks makes strengthening customer relationships a breeze. From onboarding to ongoing support, thoughtful gestures boost engagement, reinforce loyalty, and turn customers into fans.
Give Thnks vs swag
| Swag | ||
|---|---|---|
| Ease of Sending | Requires inventory, storage, and shipping. | Digital delivery — no inventory, no hassle. |
| Speed | Weeks to order, print, and ship. | Sent instantly via email or text. |
| Personalization | Mostly generic, logo-based. | Tailored for each recipient. |
| Cost Efficiency | High upfront costs for bulk items. | Pay only for what’s sent, no wasted inventory. |
| Recipient Experience | Often feels generic or promotional. | Feels thoughtful, personal, and meaningful. |
| Tracking & ROI | Hard to measure impact. | Track opens, redemptions, and engagement. |
We appreciate the appreciation
I honestly love Thnks and am already thinking about what I will send when deals close later this month. It makes it exciting and adds a creative element!
catherine geewax
Sigma Computing
Thnks has saved me hours of time so I can focus on what is most important, spending time building relationships in-person or on calls with my customers.
todd catelette
Sangoma
Thnks helps me engage with leads who reviewed Insightly’s content, but have not raised their hand to be contacted, and encourage leads to schedule time with us!
christian conover
Insightly
When I use Thnks, I can get a program up and running in a day. I just need my list of contacts, my message, and it’s out the door. I can see in real time if people are responding. Amazing!
Dominique de stefano
Sigma Computing
Without the ability to entertain in-person, the Thnks program has been invaluable for showing clients, candidates, and our employees they’re appreciated.
kelly may
Vaco
Thnks is an outlet to start things off on the right foot. I’m able to engage with customers and new business on a personalized level through multi-faceted platform.
bryan scholz
Salesforce
Integrations
Thnks integrates seamlessly with the tools your team uses daily — Salesforce, HubSpot, and more — so you can send, track, and measure appreciation-driven touchpoints without leaving your workflow.
Frequently asked questions
How does Thnks integrate with our existing customer experience tools?
Thnks seamlessly integrates with platforms like Salesforce and other CRMs, allowing you to send personalized gestures directly from your customer experience workflow. This helps you automate gratitude-based touchpoints, stay top-of-mind with customers, and track engagement without leaving the tools your team already uses.
Can we measure the impact of Thnks on customer satisfaction and retention?
Absolutely. Thnks provides real-time analytics on opens, redemptions, and responses. You can track how gestures influence satisfaction, engagement, and retention, giving your team actionable insights on what’s working.
How does Thnks support compliance and budget controls for customer experience teams?
Thnks includes robust compliance and budget management features. Administrators can set individual or team spending limits, approve gestures in advance, and control access to ensure every gesture aligns with company policies, keeping your customer experience program both safe and scalable.